Refund Policy
Last Updated: June 22, 2025
1. Overview
Thank you for choosing Linah.ai ("Linah," "we," "our," or "us") as your AI-powered content partner. We're committed to delivering a smooth and valuable experience. This Refund Policy ("Policy") explains the terms under which refunds may be issued for purchases made through our platform. By using our services ("Services") or purchasing a subscription, you agree to the terms set out in this Policy, along with our Terms of Service.
2. Eligibility for Refunds
2.1 Discretionary Review
Refunds are not automatically granted and are evaluated on a case-by-case basis. To initiate a request, please contact our support team at info@linah.ai.
2.2 Time-Sensitive Requests
To be eligible for a refund:
- Issues must be reported within 3 hours of the initial purchase or subscription renewal
- A formal refund request must be submitted within 24 hours of the transaction
2.3 Subscription Usage Conditions
Refunds are only considered if the subscription remains unused and unaccessed.
Important: If any features—such as content generation, downloads, or exclusive tools—have been accessed, the refund request will be deemed ineligible.
3. Refund Request Process
3.1 Evaluation
Upon receiving your request, we will assess your account activity and transaction details to determine eligibility. You'll receive a confirmation email once your request is under review, followed by a decision.
3.2 If Approved
Approved refunds will be processed to the original payment method. Please allow up to 14 business days for the amount to reflect on your account.
3.3 If Denied
If your request does not meet our refund criteria, we will notify you via email. Linah reserves the right to decline any refund request that does not align with this Policy.
4. Missing or Delayed Refunds
4.1 Preliminary Checks
If your refund has not appeared after 14 business days:
- Recheck your payment account or credit card statement
- Contact your bank or card issuer for potential delays
4.2 Additional Help
Still having trouble? Reach out to our support team at info@linah.ai for further assistance.
5. Discounted Transactions
5.1 Refund Eligibility
Discounted subscriptions or promotional purchases qualify for refunds only if they meet all standard eligibility conditions outlined in Section 2.
5.2 Refund Amount
Any refund issued will reflect the actual amount paid, not the original retail price.
6. Non-Refundable Circumstances
Refunds will not be issued under the following conditions:
- Breach of our Terms of Service or other Linah policies
- Evidence of fraudulent behavior or abuse (e.g., chargeback fraud)
- Access or usage of subscription features prior to the refund request
- Requests submitted after the 24-hour window
7. Disclaimer of Warranties
All services, products, and subscriptions are provided "as is" and "as available." Linah disclaims any and all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent allowed by applicable law.
8. Limitation of Liability
To the fullest extent permitted by law, Linah.ai and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages related to this Policy or use of our Services. In any case, our total liability will not exceed the amount you paid for the subscription at issue.
9. Policy Modifications
We reserve the right to update or revise this Policy at any time. Any changes will be posted on our website with an updated "Last Updated" date. Your continued use of our Services following changes implies your acceptance of the revised terms.
10. Governing Law
This Policy is governed by the laws of the jurisdiction where Linah.ai is headquartered. All disputes related to this Policy will be subject to the exclusive jurisdiction of the courts in that region.
11. Contact Us
11.1 Customer Support
Have questions? Need help? Contact us at: info@linah.ai
11.2 Response Time
We aim to reply to all inquiries within two (2) business days. Delays may occur during holidays or peak times.
By purchasing a subscription or accessing our Services, you confirm that you have read, understood, and agreed to be bound by this Refund Policy, as well as our Terms of Service. If you do not agree with the terms outlined above, please refrain from using our platform.