Privacy Policy

Last Updated: June 22, 2025

At Linah.ai ("Linah," "we," "us," or "our"), your privacy matters. We are committed to handling your personal data responsibly and transparently. This Privacy Policy explains the types of information we collect, how we use and share it, and the choices you have. It applies when you use our websites, software, and services (collectively, the "Services").

1. What We Collect

1.1 Information You Provide to Us

We collect personal information directly from you when you interact with our Services, such as when you:

Create an account – We collect your name, email, password, billing details, and any information needed to set up and manage your account.
Use our platform – We receive content you input, upload, or generate using Linah.ai tools.
Contact support or engage with us – We collect messages, support tickets, and any info you choose to share.
Participate in events or surveys – If you respond to surveys or join a webinar or event, we may collect related details.
Engage via social media – If you interact with Linah on platforms like Instagram or Twitter, we may collect your social profile or messaging content.

1.2 Information We Collect Automatically

When you use Linah.ai, we gather data about your device and interaction with our platform, including:

Device & browser info – Type, version, operating system, and device identifiers.
Usage & log data – IP address, access times, pages viewed, features used, and actions taken.
Cookies & tracking tools – We use cookies and similar technologies to remember your preferences and analyze performance. You can manage cookie settings in your browser.
Analytics tools – We use services like Google Analytics to better understand user behavior and improve our platform.

2. How We Use Your Information

We use your information to:

Operate and maintain our Services
Personalize your experience and support your use of the platform
Communicate with you about your account, support requests, or new features
Conduct research and improve performance and functionality
Prevent misuse, fraud, or security threats
Comply with legal requirements and protect our rights

Aggregated & De-Identified Data

We may aggregate or anonymize data so that it no longer identifies individuals, and use it for internal analysis, benchmarking, research, or public insights.

3. How We Share Information

We don't sell your data. But we may share it in the following situations:

Trusted Service Providers – Vendors who help us operate, such as payment processors, hosting providers, or analytics tools.
Business Transfers – If Linah.ai is involved in a merger, acquisition, or asset sale, your data may be shared with the acquiring entity.
Legal Obligations – We may share information if required by law, to enforce our policies, or to protect rights and safety.
Affiliates – Companies under common ownership may access your data where necessary to support operations.
Organizations – If you use a company email or belong to a business account, some account details may be visible to your employer or team administrator.
People You Share With – You may choose to share certain information or content with others through collaboration tools or public features.

4. Your Privacy Rights

Depending on where you live, you may have the right to:

Request access to your personal information
Correct or update inaccurate data
Request deletion of your data
Restrict or object to how your data is used
Withdraw consent where applicable
Transfer your data to another provider
File a complaint with your local data authority

To exercise your rights, please contact us at info@linah.ai. We may need to verify your identity before fulfilling certain requests.

5. U.S. State-Specific Rights

If you live in a U.S. state with specific data privacy laws (like California, Virginia, or Colorado), you may have these rights:

Know what personal information we've collected and how it's used
Request that we delete or correct your data
Confirm that we do not "sell" or "share" your personal information

We also do not use sensitive personal information to infer user characteristics. You can submit any privacy-related requests to info@linah.ai.

6. Children's Privacy

Our Services are not intended for users under 13. We do not knowingly collect personal data from children. If we discover a child has provided us with information, we will delete it promptly. If you are between 13 and 18, please get permission from a parent or guardian before using Linah.ai.

7. Third-Party Links

Our Services may link to third-party sites or platforms. We're not responsible for their content or privacy practices. Please review their policies before submitting any personal information.

8. Security and Retention

We use industry-standard measures to safeguard your data. Despite this, no system is completely secure. Please take care when transmitting personal information online.

We retain your data only as long as needed for:

Delivering our Services
Meeting legal or compliance obligations
Handling security, support, or dispute resolution

How long we keep data depends on its type and purpose.

9. International Data Transfers

By using our Services, you agree that your information may be transferred to and processed in the United States and other countries. We implement safeguards, such as standard contractual clauses, where legally required.

Legal Basis for Processing (for EEA/UK users)

We process your information based on:

Contractual necessity – to provide and manage your account
Legitimate interest – for security, improvements, or communications
Legal obligations – to meet applicable regulations
Consent – for things like optional marketing. You can withdraw consent at any time

10. Changes to This Policy

We may update this Privacy Policy as needed. Any changes will be posted here, along with the updated "Last Updated" date. If major updates are made, we will notify you through the platform or via email where appropriate.

11. Contact Us

Have a question or concern? Reach out to us anytime at: info@linah.ai